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Privacy Policy
Updated April 1, 2024

At DonkeyApp LLC ("DonkeyApp", "we", "us", or "our"), your privacy is of utmost importance to us. We are committed to safeguarding any information we collect from or about you. This Privacy Policy details our practices in handling Personal Information that we gather when you engage with our website, applications, and services (collectively referred to as “Services”). It is important to note that this Privacy Policy does not extend to data we process on behalf of our business clients, such as through our API. The management of that data is defined by our client agreements that govern access to and use of those services.

1. Personal Information We Collect at DonkeyApp
Personal Information You Provide:
  • Account Information: For account creation, we collect details like your name, contact info, account credentials, payment information, and transaction history.

  • User Content: We gather Personal Information in the inputs, uploads, or feedback you provide while using our Services.

  • Communication Information: When you contact us, we collect your name, contact details, and the content of your messages.

  • Social Media Interaction: If you engage with our social media pages, we may collect any Personal Information you choose to provide.

  • Other Information: This includes data you share during our events, surveys, or for identity verification purposes.

 

Personal Information Collected Automatically:
  • Log Data: Information sent by your browser or device, like IP address, browser type, and interaction details.

  • Usage Data: We automatically gather data on how you interact with our Services, such as content viewed, actions taken, and access times.

  • Device Information: We collect details like device name, operating system, and identifiers.

  • Cookies: Our Services use cookies for functionality, administration, and enhancing user experience. You have control over cookie settings in your browser.

  • Analytics: We utilize analytics tools to understand user engagement with our Services.

2. Usage of Personal Information

Purpose of Using Personal Information:
  • Service Delivery and Enhancement: To offer, manage, improve, and analyze our Services.

  • Communication: To stay in touch with you, including sending updates about our Services and events.

  • Development of New Features: To innovate and develop new functionalities and services.

  • Security and Fraud Prevention: To protect against fraud, misuse, and to secure our IT infrastructure.

  • Business Operations: For conducting business transfers.

  • Legal Compliance: To adhere to legal requirements and safeguard our rights and the rights of others.

 

Aggregated or Anonymized Data Use:
  • We may aggregate or anonymize Personal Information for analysis, research, or to share general trends. This data, which is no longer personally identifiable, helps in improving our Services and providing insights.

  • We collect aggregated information through the Services, cookies, and as outlined in this Privacy Policy.

  • We commit to maintaining and using anonymized information in its non-identifiable form and will not attempt to re-identify the data, except as required by law.

3. Sharing of Personal Information
Circumstances of Disclosure:
  • Vendors and Service Providers: For operational support, we may share your Personal Information with third-party service providers, such as hosting, customer service, cloud services, and IT support. These parties, acting under our direction, handle your information solely for the purposes we dictate.

  • Business Transfers: In the event of mergers, acquisitions, reorganization, or similar business transactions, your Personal Information may be disclosed and transferred as part of the business assets.

  • Legal Obligations: We may disclose your information to comply with legal requirements, protect our rights, detect fraud, or ensure the safety of our products, employees, and the public.

  • Affiliates: We may share your information with entities affiliated with DonkeyApp, using it in a manner consistent with this Privacy Policy.

  • Business Account Administrators: If you are part of an enterprise or business account, account administrators may have access to and control over your DonkeyApp account. Additionally, if you register with a corporate email, we may notify your employer or organization.

  • Sharing with Other Users and Third Parties: Some features of DonkeyApp may allow you to share information with other users or third parties. It is important to only share information with trusted parties.

4. Your Rights Regarding Personal Information

At DonkeyApp, we recognize and respect your statutory rights regarding your Personal Information, which may vary based on your location. These rights include:

  • Access: You can request access to your Personal Information and details about how we process it.

  • Deletion: You have the right to request the deletion of your Personal Information from our records.

  • Rectification: If your Personal Information is incorrect or incomplete, you can ask us to rectify or update it.

  • Data Portability: You may request the transfer of your Personal Information to another party.

  • Processing Restrictions: You can ask us to restrict how we process your Personal Information.

  • Withdraw Consent: Where we rely on your consent for data processing, you have the right to withdraw this consent at any time.

  • Object to Processing: You can object to the processing of your Personal Information.

  • Lodge a Complaint: You have the right to lodge a complaint with your local data protection authority.

 

To exercise any of these rights, please reach out to us at support@donkeyapp.io.

5. Additional U.S. State Disclosures

This section provides details about the types of Personal Information we collect and our disclosure practices:

  • Identifiers (Name, Contact Details, IP Address): Disclosed to our affiliates, vendors, service providers, law enforcement, parties in business transactions, enterprise account administrators, and as chosen by you.

  • Commercial Information (Transaction History): Shared for processing with relevant parties as needed.

  • Network Activity Information: Disclosed similarly as above.

  • Geolocation Data: Shared as necessary in line with our operations.

 

We respect your privacy rights, including:
  • The right to know and access your Personal Information.

  • The right to request deletion or correction of your Personal Information.

  • The right to non-discrimination in exercising your privacy rights.\

 

Note:
  • We do not sell or share Personal Information for cross-contextual behavioral advertising.

  • Sensitive Personal Information is not processed for consumer profiling.

 

Exercising Your Rights:
  • To exercise your rights, contact us at support@donkeyapp.io.

  • Verification steps are in place to protect your information.

  • Authorized agents can submit requests on your behalf.

 

For any appeals or further inquiries regarding our privacy practices, please reach out to support@donkeyapp.io.

6. Children's Privacy

DonkeyApp is not designed for children under the age of 13. We do not intentionally collect Personal Information from children under this age. If you believe that we have inadvertently collected such information from a child under 13, please contact us at support@donkeyapp.io. Upon verification, we will promptly remove any such data from our systems. Additionally, if you are between 13 and 18 years old, you must obtain consent from your parent or guardian to use DonkeyApp's Services.

 

7. External Links on Our Platform

DonkeyApp may include links to external websites not under our management or control, such as social media platforms ("Third Party Sites"). Your interactions with these sites are governed by their respective privacy policies and terms, not by DonkeyApp's Privacy Policy. Providing these links does not imply our endorsement of these Third Party Sites. We recommend contacting them directly for their privacy policies and practices.

 

8. Data Security and Retention

DonkeyApp uses reasonable technical, administrative, and organizational measures to safeguard your Personal Information from loss, misuse, and unauthorized access or disclosure. Despite these efforts, no Internet or email transmission is completely secure, so we advise caution in what information you share with us online or via email. We're not liable for any bypassing of privacy settings or security measures on our Service or external sites.

 

Your Personal Information is kept only as long as necessary to provide our Services, for business purposes, safety, legal obligations, or resolving disputes. The retention period varies depending on the type, sensitivity, and the potential risk from unauthorized use or disclosure of the information, alongside our processing purposes and legal requirements.

 

9. International Use

As a user of DonkeyApp from outside the United States, please understand that your Personal Information will be processed and stored in the United States, and may also be shared with our service providers and affiliates in different jurisdictions.

 

Legal Basis for Processing:
  • Contractual Necessity: We process your Personal Information to fulfill our contract with you, including providing and maintaining our Services.

  • Legitimate Interests: For protecting and enhancing our Services, such as fraud prevention and model training.

  • Consent: When we seek your consent for specific processing activities, with the right to withdraw at any time.

  • Legal Compliance: When necessary to comply with our legal obligations or protect rights and safety.

Data Transfers:

  • We employ appropriate safeguards for international data transfers as required by law, ensuring legal and secure data transfer mechanisms.

Contacting the Data Protection Officer:

  • For any issues related to personal data processing, you can reach out to our data protection officer at support@donkeyapp.io.

 

10. Updates to This Privacy Policy

DonkeyApp reserves the right to modify this Privacy Policy as necessary. Any changes will be promptly posted on this page, or notified as required by law.

 

11. How to contact us

If you have any questions or concerns that are not covered in this Privacy Policy, please feel free to reach out to our support team at support@donkeyapp.io for assistance.

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